Gift Cards Terms and Conditions

1. Validity of the Terms and Conditions

The Community of Interest of Sihlcity, Büttenweg 16, 8045 Zurich, Switzerland, represented by Wincasa AG Center Management, Winterthur, (hereinafter ‘the provider’) operates an online shop on the website.

These Terms and Conditions of Sale apply to all contracts, purchases or use of services agreed between the provider and its customers. When ordering a product, the customer accepts the version of the Terms and Conditions applicable at the time of submitting the order.

2. Data Protection

See separate privacy statement

3. Order and Conclusion of Contract

The minimum order quantity is CHF 10.00. Orders for smaller amounts will not be accepted. The order is binding on the customer. The contract becomes effective upon acceptance of the order by the provider by the latter performing the order or expressly confirming it to the customer.

4. Prices / VAT

The prices indicated are inclusive of the statutory VAT rate. We reserve the right to adjust prices.

5. Payment Methods

Payment may only be made by credit card. In the event of a negative credit check, the provider shall accept no payment by credit card or reject the order. The provider reserves the right in individual cases to make delivery conditional on prepayment or the lodging of a security.

6. Processing Fee

A processing fee of CHF 8.00 is charged on each order. The fee includes shipping costs.

7. Delivery

Deliveries are made only in Switzerland and sent by ‘recorded delivery’. The Community of Interest of Sihlcity bears the shipping costs.

8. Delivery Time

The provider endeavours to process orders on time without, however, accepting any liability for this. The following delivery time generally applies: recorded delivery up to 3 working days. For urgent orders, we recommend collecting the items directly from the Info Point in Sihlcity. Customers are urged to contact the provider if an order is still outstanding after 5 working days.

9. Refusal of Acceptance

In the event of an unjustified refusal to accept the delivered goods, the costs incurred to the provider will be charged to the customer in addition to the purchasing price.

10. Take-back

We do not take back goods that have been correctly delivered.

11. Warranty / Complaints

In the event of an incorrect delivery, a copy of the online order must be included in the return. The customer bears the cost of the return. The provider offers no warranty for services purchased with vouchers. Warranty rights are to be asserted solely with the respective service provider.

12. Liability

Compensation claims due to incorrect illustrations, texts and prices, or delayed delivery, are excluded. The provider’s liability is in any case restricted to damages caused by intentional or grossly negligent behaviour.

13. Retention of Title

Vouchers remain the property of the provider until payment has been made in full.

14. Applicable Law and Jurisdiction

Agreements with customers are subject exclusively to Swiss law. The sole area of jurisdiction is the City of Zurich.

15. Final Provisions

The provider reserves the right to amend and/or supplement these Terms and Conditions at any time. The respective version of the Terms and Conditions available on the website applies without any amendment and/or supplement being specified. With each and every order of gift vouchers, the customer confirms acknowledgement and unreserved acceptance of the respectively applicable Terms and Conditions.

Zurich, June 2018


Sihlcity Center Management
Wincasa AG, real estate service provider
Büttenweg 16
8045 Zürich
Telephone +41 44 204 99 99
Fax +41 44 204 99 98

We use cookies to provide the best possible user experience. By using our website, you consent to us storing cookies on your device. More Information

Contact us

You have a question or a request? Then please contact us via the following form. We will deal with your request as soon as possible.

*Required fields


Kalanderpl. 1, 8045 Zürich